Contact us: +48 503 067 336
Contact Centre is our world,
it's our passion we share!
We started our journey 20 years ago
in Poland...
...and now we have moved
to UK
We are experts in the field of call centers.
At SIRMICH Ltd, we specialize in consultancy and operational support for call centers.
Our mission is to support clients in achieving business success by sharing our knowledge, experience, and passion.
Our Services
We offer comprehensive support in:
Call center management, including feasibility analysis and coordination of outsourcing solutions.
Developing team competencies through training, managerial coaching, and motivational systems.
Optimizing operational and technological processes, including advising on call center platform selection and analyzing service agreements with suppliers.
Creating effective reporting systems and operational analyses, including mystery shopping and coordinating market research.
Why Choose Us?
Our advantages include:
Passion for call centers and deep industry knowledge.
Extensive experience in managing both internal and outsourced call center structures.
Ability to view business from various perspectives – clients, employees, and partners.
Practical approach to problem-solving and implementing innovative solutions.
Michał Karzel
Managing Director
Manager and consultant in Customer Service, entrepreneur, and mentor. He has built his managerial and industry experience as the head of Microsoft's telephone sales channel in Poland, regional head of Arvato services, and Managing Director of Contact Center TPI.
With over 12 years of experience managing distributed call center teams, he specializes in business and operational reporting strategies, system requirements for businesses, team efficiency and quality improvement, and standardizing call center processes.
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